Brands are constantly innovating, connecting and creating content on Twitter that is disruptive, often leading to widespread conversations among the most valuable audiences.
Last year was no exception. So, once again, we’re shining a light on brands that we think stood out from the rest, creating human-centric ideas across a variety of categories that drove impact on Twitter and beyond.
Best brand purpose
Criteria: The brand that took a stand, tapping into what’s happening in a genuine and authentic way
Winner: @Nike (#JustDoIt)
Brand-purpose campaigns were a hot topic in 2018, and with one single tweet, Nike’s "Dream crazy" demonstrated just how powerful they can be.
Believe in something, even if it means sacrificing everything. #JustDoIt pic.twitter.com/SRWkMIDdaO— Colin Kaepernick (@Kaepernick7) September 3, 2018
Featuring polarising quarterback Colin Kaepernick, the campaign sparked a huge conversation and, within hours, had more "likes" than that famed Obama tweet.
Nike took a stand. It recognised that Twitter is not about "look at me", but "look at this" – where purposeful movements travel. There was no better platform to ensure that this campaign cut through and got the attention it deserved.
Best brand voice
Criteria: The brand that has consistently and strategically been able to define its own Twitter voice
Twitter enables brands to be part of the cultural zeitgeist in real time.
When it comes to a distinctive brand voice on the platform, Sony PlayStation is among those leading by example. With a brilliant reactive content strategy, it has mastered the technique to engage in playful conversation and contemporary memes.
??Me— PlayStation UK (@PlayStationUK) January 8, 2019
| _ _ _ ??wrong way
| | |
|_ _ _ _ _ | |
|_ _ _ ??ooh side quest
??Main Plot |
__ _ __ _ __ _ ___??Where's my horse?!
??Wait what was I doing?
Such content demonstrates not only the brand’s ability to adapt to the pattern of culture, but also to keep pace with an evolving platform through a strong understanding of the latest product possibilities (eg getting creative with the new 280-character limit). A must-follow for those needing some Twitter inspiration.
Best digital to physical activation
Criteria: The brand that brought the magic of Twitter into real life by converging digital and physical
Winner: @KFC_UKI (#WheresMyChicken)
Remember that chicken crisis KFC had back in February that sent the nation into uproar? Of course you do.
KFC unveiled some brilliant offline marketing at the time to ease our chicken angst, but went one better online when it launched a "find my chicken" bot on Twitter.
You always want what you can’t have... but now you can ??— KFC UK & Ireland (@KFC_UKI) February 26, 2018
Just hit the #WheresMyChicken button below and find your nearest open KFC… https://t.co/suCBp2Mf53
This tech solution – allowing people to enter their postcode to locate their nearest KFC store with chicken in stock – turned a potentially brand-damaging situation into a positive customer solution while KFC restocked its stores. A bold, human-centric approach with a 95% completion rate.
Best use of live video
Criteria: The brand that took the live experience to a new level, bringing consumers into the fold in innovative ways
Winner: @Apple (#AppleEvent)
For advertisers that want to associate their brands with premium video content, Twitter offers the ability to tie that video conversation to the biggest live moments.
When Apple wanted to give everyone around the world a glimpse of its new products, it turned to Twitter to live-stream the hugely anticipated #AppleEvent, making it the most-talked-about brand event on the platform in 2018.
Join us September 12 at 10 a.m. PDT to watch the #AppleEvent live on Twitter. Tap ?? below and we’ll send you updates on event day. pic.twitter.com/i9mGHTKhvu— Apple (@Apple) September 10, 2018
Apple took advantage of Twitter’s product offering for brands, such as the ability to "heart" a tweet to be reminded when the live show is about to kick off. It also bought a promoted trend on launch day and repackaged the best bits of the stream so users could easily digest the new range of products without needing to leave Twitter.
Best event activation
Criteria: The brand that was able to take a huge cultural event and drive rich conversation in the moment
Winner: @GuinnessGB (#GuinnessGreenwoodSeries)
Despite not being an official sponsor, Guinness found a way to own the conversation around one of the most-tweeted-about sporting events in the British calendar.
Guinness partnered England World Cup winner Will Greenwood on a Six Nations video series exclusive to Twitter. Featuring special guests, Greenwood’s running banter was streamed directly into fans' timelines from pubs across London.
ENGLAND TRY! Now we've got a game on our hands.#GuinnessGreenwoodSeries #ENGvIRE https://t.co/6tDO9eKcyc pic.twitter.com/cBkVXN6DfD— Guinness GB (@GuinnessGB) March 17, 2018
This unique viewing experience was complemented by Guinness becoming the first UK brand to use custom "hearts" on Twitter, whereby Guinness harps would appear when people liked the stream to keep the brand symbol at the heart of the conversation.
Best use of creators
Criteria: The brand that leveraged influencers to amplify a campaign in a new and engaging way
Winner: @HSBC_UK (#LetsRide)
HSBC UK worked with Twitter’s creator platform, Niche, to raise awareness of its commitment to British Cycling to get two million people on bikes by 2020.
Spearheaded by three online personalities, the campaign featured digitally enabled bikes that tracked their progress in real time and reminded people just how fun and easy it is to cycle.
We’ve got a plan:— HSBC UK (@HSBC_UK) October 24, 2018
Get 2 million people back on their bikes by 2020.
So we teamed up with @JadaSezer, @DollyBowBow and @FamilyFizz to help us out...#LetsRide pic.twitter.com/uU5YtXECPb
The bikes recorded every pound saved per mile versus travelling via Transport for London, weight loss and carbon offset per journey. Important issues all bound together in three stories told by these influencers.
Best use of short-form video
Criteria: The brand that showed a story can be told in even the shortest formats
Winner: @AdidasUK (#COPA19)
As users scroll through their Twitter timeline at speed, they don’t often hang around to watch long-form content from a brand (unless the creative is truly compelling).
Adidas worked with Twitter's in-house team to cleverly condense the brand's 30-second creative for the highly awaited relaunch of its Copa football boots. Here’s the end product: a captivating six-second film.
Redefine touch. Introducing the all new #COPA19, exclusively available now: https://t.co/Ii5UrPgnH9— adidas UK (@adidasUK) November 16, 2018
Sophie Trinder is head of brand strategy at Twitter UK