President Donald Trump.
It's fair to say pollsters, political commentators and experts on both sides of the Atlantic didn't believe they would ever see that. And neither did I.
If you listened to us all on the airwaves it was clear that most believed common sense would prevail and prevent someone so polarizing and unpredictable being elected to the most powerful office in the world.
But there was one expert in a TV studio that, if it had had a voice, would have been saying something like "I told you so."
EagleAi was designed and built by Havas for ITV News. A learning artificial intelligence tool, it was programmed to interpret and understand on a scale never seen before on British television.
Our team at Havas Cognitive that created EagleAi fed it with billions of data points dating back to the moment Hillary Clinton and Donald Trump were selected at their respective party conventions. And then we spent weeks checking and doublechecking the data sets and the algorithms because we just couldn't believe our eyes. You see, EagleAi kept predicting a Trump victory.
It was taught to understand sentiment, tone, emotion and even intention and use all of that to predict voter behaviour. In fact, it got so good at it, it could spot patterns and connections just like a human brain.
I spent election night chaperoning EagleAi on ITV News and I was in awe of its ability from the start. This cognitive technology allows us to understand like a human being but operate at a volume and speed that is not humanly possible. It's like harnessing the power of 2,000 data researchers at the touch of a button.
After feeding on the content of countless speeches, three presidential debates, 15 million articles, hundreds of political feeds, tweets, social posts and millions more sources, this extraordinary piece of AI—the first of its kind to appear live on television—was telling its programmers that it believed Donald Trump in the White House was not just a possibility, but a likely outcome of this presidential election.
ITV News anchor Tom Bradby was incredulous when EagleAi produced the insight that Donald Trump's personality index score was in fact more "agreeable" than Hillary Clinton's.
EagleAi used personality indexing to analyze elements of the candidates' character and their messages, from their debate performances, to their social channels and the content of their speeches.
The index suggests that a person is "agreeable" when they are perceived as warm and considerate. So did EagleAi spot something that the media didn't? That Trump's repeated use of the messages that he "loves his country" and wants to "make it great again" gave voters that exact impression—of someone who understood them and cared about them? No matter his repeated and increasingly bitter attacks on his opponents and minorities of all kinds.
What's more, EagleAi spotted something about Hillary Clinton too—that she may be prepared, diligent and on top of the detail, but when it came to warmth and likability it all felt too rehearsed and cold for the former Secretary of State to win over voters. And so her messages just didn't cut through like they should have done. Even though her credentials on civic issues like gender equality, abortion rights and civil liberties should stack up, she just wasn't offering the warmth that voters craved.
When EagleAi was asked to explore the election issues it had uncovered, it could offer so much more than polling data. In this election, it was clear to us and the AI that volume was the No. 1 priority. Say it often enough and people will hear.
And that's where Trump may have just won this election: the power of saying it over and over again, talking directly to the voters on social media and then never letting up. Did the Clinton camp simply fail to respond to the reality of social media as the new powerhouse in politics, in brands and in business?
And that is where we believe cognitive is only at the beginning of its evolution. It is essential to the future of our industry and the understanding of brand penetration and ultimately buying behavior.
If EagleAi could see what so many human beings couldn't when it came to the ragingly unpredictable nature of voting in a historic election, what might it be able to do for businesses all over the world just beginning to understand its power?
As EagleAi delivered the fatal blow to the Clinton campaign—showing a map of the US and support by state that had whole swathes of America bedecked in red, it displayed a laser-like clarity that the human beings hadn't.
And maybe that's the beauty of AI. It doesn't have a vested interest. EagleAi had no inbuilt bias on election night. When you focus on the zeros and ones that are the building blocks of code, there's no room for preconception or prejudice. Just the facts. On an awe-inspiring scale.
—Lisa De Bonis is executive digital director at Havas London.
