Reach appoints Facebook's Maureen McDonagh as chief customer officer

McDonagh: joined Facebook in 2013
McDonagh: joined Facebook in 2013

McDonagh is first senior appointee since Jim Mullen's arrival this summer.

Mirror, Express and Star owner Reach has recruited Facebook industry head Maureen McDonagh as chief customer officer.

McDonagh, who will join Reach in the newly created role at the end of January, will become responsible for the media owner’s data and customer strategy, working closely with the digital teams across Reach titles. She will sit on the senior executive committee and report to chief executive Jim Mullen. McDonagh is Mullen's first senior executive appointee since he joined Reach in August.

At Facebook, McDonagh is in charge of the client-facing retail team, working with brands including Arcadia, Burberry, Cancer Research, Chanel, Marks & Spencer and Tesco.

She joined the social media platform in 2013 as client partner, retail. Before that, McDonagh spent nearly five years at loyalty card brand Nectar, where she was most recently digital commerce director.

McDonagh said: "I’m enormously excited to be joining Reach at a time when the media industry as a whole is at such an inflection point in terms of how people consume news, the increasing power of the customer and their changing relationship with brands."

Mullen added: "With her blend of media, ecommerce and customer loyalty experience, Maureen will be perfectly placed to drive our customer-centric vision and targets forward, ultimately helping us to continue to innovate and develop new customer revenue streams."

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