Power 100 2018: Carolina Martinoli, British Airways

Martinoli joined from BA sister airline Iberia in June last year. There, she had redesigned the company’s customer experience, which led to a 27-point increase in satisfaction scores. At BA, she has launched Premium Transfer Drive – a service to ensure customers make their onward connecting flights. A big date in the diary next year for Martinoli is BA’s centenary celebrations.

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