Facebook admits fourth measurement error

Publishers using Instant Articles on the social media platform were fed lower traffic numbers.

Facebook said that third-party measurement firm, comScore, had found it was undercounting traffic from iPhone users. 

Instant Articles allows publishers to upload their content directly to Facebook, cutting down on loading times while providing an option for them to sell their own advertising and keep 100 percent of the revenue.

In an update to a previous blog post, Facebook said: "We've uncovered an issue for a small group of Instant Articles publishers that impacts reporting in comScore.

"ComScore alerted us to the issue, and we've since identified this is a result of a recent Facebook update. This caused an under-reporting of iPhone traffic from Facebook in comScore products between Sept. 20 to Nov. 30, 2016. iPad and Android traffic were not affected.

"We have fixed the issue and are working with comScore to produce updated estimates for the relevant time periods for the small group of partners affected. We have reached out to affected publishers."

It is the fourth time in as many months that Facebook has admitted failures in its measurements.

In September, it revealed that it had overcalculated the average time users spent viewing its videos—with the error potentially as much as 80 percent.

Last month, it spotted a bug in Page Insights that could miscalculate the number of unique visitors a page receives.

And earlier this month it identified discrepancies in how the use of like and share buttons is counted—as well as a micallocation of user responses to live video.


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