Brands can show their cards on Google Now

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Google Now has added brand information.
Google Now has added brand information.

Google's personal assistant service now pulls information from more than 40 apps from brands including Ford, Airbnb and eBay

Google has tweaked its personal assistant service, Google Now, to show information from brand partners including Ford, Airbnb, eBay and taxi service Hailo.

Google has signed partnerships with 40 companies, meaning that new, branded cards will pop up on Google Now alongside the usual alerts about weather, traffic and meetings.

Google Now is comparable to Apple’s Siri, providing contextual information based on a user’s location or schedule. 

The update is significant in that it allows Google to pull in customers’ information from brand apps for the first time.

Up until now, Google Now has only used information from Google’s own services, using Calendar for meeting alerts, or Maps for travel planning.

It also has obvious implications for brands, such as making more revenue through their apps and boosting consumer engagement.

For example, a Google Now user who has also downloaded the dedicated eBay app will see personalised alerts pop up notifying them that an auction is about to end. That could potentially prompt them to complete a purchase through the app.

"No-brainer" for brands

Hailo's UK marketing boss, Danielle Morgan, said the partnership was a "no-brainer."

She told Marketing: "Let’s say you come into London and you book a Hailo cab, and you go into a particular area between 7am and 10am. If you’re still there at 5pm, there’s an assumption you may want to leave and that’s when the Google Now card would prompt you to book a cab."

For Hailo, the partnership means marrying its own customer data to Google’s in an intelligent way, and boosting its chances of a booking, either through the Google Now card or the Hailo app.

Morgan told Marketing that the partnership was "mutually beneficial" and there were no financial terms, beyond development resource. That may change in future, however, if Google Now boosts sales or bookings for its partners.

Morgan said: "From our perspective, we’re focused on taking the stress out of travel for customers in the city. This is part of our commitment to making life easier."

Morgan added that Hailo would look to develop its Google Now functionality further, depending on customer interest.

Marketing understands Google will eventually expand beyond its 40 launch partners, fine tuning the technology to gauge quality and consumer demand. The first 40 brands were intended to represent diverse use cases, since they include everything from dating apps to travel. 

The updated version of Google Now is only available on the Google app for Android. Users who want to see branded cards will also need the brand's app.

This article first appeared on campaignlive.co.uk.

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