The product, Einstein Vision for Social Studio, is part of Salesforce Marketing Cloud's social media solution and currently only works with Twitter.
It will be available at the end of the month for Social Studio customers and according to Salesforce it can be used to for:
Gleaning consumer insights
For example, if a restaurant chain is considering adding a new menu item, it can use Einstein Vision to learn about trending options food influencers are sharing through images on Twitter. The tool is currently able to identify around 200 different foods.
The tool can detect when a company logo is showing up on Twitter. So, if a brand wants to sponsor an event, for example, marketers can better quantify the brand lift associated with that sponsorship.
Social customer service
Marketers can monitor social feeds to understand where and how products are being used, and then respond. For example, if an auto manufacturer has a recall for a defective glove compartment mechanism, they can uncover cases through images on Twitter and offer customer service support.
Salesforce has also made two APIs available to developers to build their own AI-powered apps. The first, Einstein Image Classification, powers image recognition use cases including visual search, brand detection and product identification. The second, Einstein Object Detection, recognises objects within images and detects types and quantities of the objects at scale.
With around 1.8 billion photos shared daily, marketers need help, Tom Smith, product marketing manager, Marketing Cloud for Salesforce in EMEA, said.
Smith added: "By automating the discovery and identification of images marketers are able to respond appropriately, even when a post hasn’t specifically mentioned a brand, product or service by name. This level of detail is useful for developing highly personalised content, coordinated across each channel, ultimately making social deliver better results for marketers."